Privacy Policy
Privacy Policy
Last updated: April 22, 2025
At Shopnea, your privacy is important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://shopnea.com (the “Site”).
By using our Site or Services, you agree to the practices outlined in this policy. If you disagree with any part, please do not use the Site.
🔍 What Information We Collect
Information You Provide:
-
Full name, email address, phone number
-
Billing and shipping addresses
-
Order information (products purchased, totals)
-
Account credentials (if you create an account)
-
Any messages or contact form submissions
Automatically Collected:
-
IP address
-
Browser and device details
-
Pages viewed, session duration
-
Referrer URLs
-
WooCommerce order/session cookies
🛠 How We Use Your Information
We use your information to:
-
Process and fulfill orders via WooCommerce
-
Send order updates and transactional emails
-
Respond to support requests
-
Prevent fraud and ensure website security
-
Improve website experience through analytics
-
Comply with tax, legal, and accounting obligations
🛒 How WooCommerce Handles Your Data
Our store is powered by WooCommerce, an open-source eCommerce platform. Your order data is securely stored on our WordPress server and may be shared with:
-
Payment processors (e.g., PayPal, Stripe, MoMo)
-
Shipping partners (for fulfillment)
-
Security/anti-spam plugins (to detect malicious activity)
-
Analytics tools (e.g., Google Analytics or Jetpack, if used)
🍪 Cookies
We use cookies to:
-
Maintain your shopping cart
-
Save your login/session info
-
Track usage behavior to optimize performance
You can control or disable cookies via your browser settings. Note: Disabling cookies may affect functionality.
📬 Email Communications
You may receive:
-
Order confirmation and delivery emails
-
Customer service responses
-
Promotional emails (if you opted in — you may unsubscribe at any time)
👶 Children’s Privacy
This website is not intended for users under the age of 16. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has submitted personal data, contact us to remove it.
📍 Your Rights
Depending on your region (e.g., EU, UK, California), you may have rights to:
-
Access your data
-
Request correction or deletion
-
Withdraw consent for processing
-
Request a copy (data portability)
To exercise any of these rights, please email us at contact@shopnea.com.
🔐 Data Security & Retention
We take reasonable steps to protect your information. Data is stored securely and retained only as long as necessary for:
-
Fulfilling orders
-
Providing support
-
Complying with tax and legal requirements
🔁 Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, law, or business operations. Updates will be posted here with the updated effective date.
📞 Contact Us
If you have any questions about this policy or your personal data, please contact us:
📧 Email: contact@shopnea.com
🌐 Website: https://shopnea.com